Return & Refund Policy

Return & Refund Policy – Oliveiras

Last updated: July 15, 2025

At Oliveiras, we want you to be completely satisfied with your purchase. This Return & Refund Policy explains your rights and our process for returns, cancellations, and refunds in accordance with consumer protection laws in the European Union (EU) and the United Kingdom (UK).

1. Right to cancel (14-day cooling-off period)

If you are a consumer in the EU or UK, you have the legal right to cancel your order within 14 days of receiving the goods — no explanation needed.

To cancel your order:

You must return the item within 14 days of notifying us. You are responsible for the return shipping costs unless the item is faulty or incorrect.

2. Return eligibility

To qualify for a return, items must:

  • Be in original condition, unused, and in the original packaging

  • Include all accessories, manuals, and tags

  • Be returned within 14 days of your cancellation or refund request

We do not accept returns for:

  • Opened or used products (unless faulty)

  • Items made to your specifications or clearly personalized

  • Health, hygiene, or sealed products once opened (e.g., earphones, screen protectors)

3. Damaged, defective, or incorrect items

If your item is damaged, defective, or the wrong product:

  • Contact us within 7 days of delivery

  • Email 📧 oliveirascelulares01@gmail.com with your order number, a description of the issue, and photos (if applicable)

We will assess your claim and offer a replacement, repair, or full refund, including return shipping costs, in accordance with consumer law.

4. Refunds

Once we receive and inspect your return, we will notify you of the refund status. Approved refunds are:

  • Issued using the original payment method

  • Processed within 5–10 business days, depending on your bank or card issuer

We reserve the right to deduct any loss in value from your refund if the item has been used or damaged by you.

5. Return shipping instructions

After your return is approved, we will provide detailed return instructions.

  • We recommend using a tracked shipping service

  • Keep proof of postage in case of lost returns

  • You are responsible for return shipping costs (unless the item is faulty)

6. Non-receipt of order

If your package has not arrived and is considered lost by the courier:

  • Contact us to initiate an investigation

  • If confirmed lost, you are entitled to a replacement or full refund

7. Contact us

If you have questions about returns, cancellations, or refunds, please reach out to:

Oliveiras
📧 Email: oliveirascelulares01@gmail.com
🌐 Website: https://oliveirasshop.com/